Current Store
RICHMOND HARDWARE & PAINT
Privacy
Richmond Hardware and Paint is committed to protecting the privacy of our customers. When it comes to our customers personal information we will not sell, rent or share it with any third party. Shop.RichmondHardware.com is owned, operated, and maintained by Richmond Hardware and Paint. To make sure your personal information stays private, information we collect through this site is used only in the way and for the purpose described in this private policy.
What information do we collect from customers?
When you visit this site, we automatically collect your internet service provider's address, the web page from which you came from, and a record of what you do on our site. When you make a purchase or register for an account on our site, Richmond Hardware and Paint, collects your billing address and shipping address including your name, email address, and phone number and any other necessary information to process an order. Credit card transactions are processed directly by a third party processor. We never collect or store your credit card information on any of our systems. You can always refuse to supply personal information, except that it may prevent you from engaging in certain in site activities.
How we use collected information:
Richmond Hardware & Paint may collect and use your personal information for the following purposes:
To improve customer service:
Information you provide helps us respond to your customer service requests and support needs more efficiently
To personalize user experience:
We may use our information to understand how our users use the services and recourses provided on our site.
To run a promotion, contest, or survey or other site feature:
To send you information about topics we think will be of interest to them.
To send periodic emails:
We may use the email address to respond to user inquires, questions, or other requests. You will occasionally receive emails that may include company news, updates, related product or service information, etc. if at any time you would like to unsubscribe from receiving future emails, unsubscribe instructions are at the bottom of every email.
How we Protect your information:
We maintain both electronic and procedural safeguards to ensure the maximum security of your personal information. All orders placed on our site are protected by the highest level of encryption and cannot be w\viewed or altered as info travels to our secure server. Once we receive your information, we store it on a secure server that is not accessible from the internet.
Sharing Your Personal Information
We do not sell or rent your personal identification to others. We may share general aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third party service providers to help us operate the business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your information.
Use of cookies:
"Cookies" are small pieces information that are stored by your browser on your computers hard drive. Our site uses cookies to keep track of items, speed navigation, and determine which areas of the site are popular or not. We may also use cookies to tailor site content to your interests based on your previous shopping preferences. The information stored in this cookie does not provide any personally identifiable information.
By default, your browser is initially configured to accept cookies. Although not recommended, you can set your browser to refuse cookies. You will still be able to browse our site, but you may be unable to place online orders with cookies disabled.
Changes to this private policy:
Richmond Hardware and Paint has the discretion to update this private policy at any time.When we do we will revise the updated date at the bottom of the page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect your personal information we collect. you acknowledge and agree that it is your responsibility to review this private policy periodically and become aware of modifications.
Your acceptance of these terms:
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of these changes will be deemed your acceptance of those changes.
if you have any questions about this private policy, the practices of this site, or your dealings with this site, please contact us.
Order Cancellation
You may cancel your order at any time prior to shipping or picking up your order. Custom or special orders may be non-cancellable or incur restocking fees. Please contact Richmond Hardware at 781-843-0066 or by emailing cindy@richmondhardware.com .
Order Status
You may check the status of your order at any time by calling 781-843-0066 or by emailing cindy@richmondhardware.com .
Returns
If you are not completely satisfied with your purchase, please return it to our store within 30 days of receipt. All refunds will be issued in the same form of payment originally made. All merchandise must be in original, unopened packages in saleable condition accompanied by the original dated sales receipt. Returns that are not accompanied by the original dated sales receipt will be issued a merchandise credit for the last sale price with presentation of valid state ID. The following items are not returnable or exchangeable: Clearance, Discontinued or Final sale items, Custom mix paint or stain products, gift cards or merchandise credits, custom made window treatments or blinds, used or open power tools and power equipment, sump pumps or generators. Please see store for further details
Payment Processing
The following credit cards are accepted online : Visa, Mastercard, Discover, and American Express.